Terms of Service

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmations, reminders, service updates, and customer support communications to customers who interact with Calumet R&C LLC DBA Calumet R&C through our website at www.calumetrandc.com, our scheduling forms, or other authorized channels and have explicitly opted in to receive SMS notifications.

Opt-in may be collected through web forms with a dedicated checkbox for SMS consent. Messages may include scheduling confirmations, appointment and inspection reminders, rescheduling updates, estimate or project updates, service-related notifications, and customer support communications.

Consent to receive SMS messages is not a condition of purchasing goods or services.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from that messaging program. To rejoin, opt in again through an available sign-up method, and we will resume sending messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for assistance, email calumetrandc@gmail.com, or call (972) 979-4609 during regular business hours.

4. Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your interactions with our business, service usage, appointments, inspections, estimates, and project activity. For questions about your text or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program is intended to work with major U.S. wireless carriers and many regional carriers. Message delivery is subject to carrier network availability and policies.

7. Age Restriction: You must be 18 years of age or older to participate in our SMS program.

8. Privacy Policy: For information regarding how we collect, use, and protect your information, please review our Privacy Policy available through www.calumetrandc.com.

Calumet R&C LLC DBA Calumet R&C complies with applicable laws and regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA), as applicable.

General Terms

This website (the “Site”) is owned and operated by Calumet R&C LLC DBA Calumet R&C (“COMPANY,” “we,” “us,” or “our”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Calumet R&C LLC DBA Calumet R&C.

Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or impose new conditions on the use of the Site from time to time. Any revised Terms of Service will be posted on our website. By continuing to use the Site after changes are posted, you accept the Terms of Service as modified.

Services

Calumet R&C LLC DBA Calumet R&C provides roofing, repair, installation, hail restoration, gutter, and other property-related services.

Information provided on the Site regarding our services is for general informational purposes. Specific project scope, pricing, timelines, warranties, payment requirements, and other terms applicable to work performed by Calumet R&C LLC DBA Calumet R&C may be governed by a separate estimate, proposal, contract, or service agreement.

Nothing on the Site should be interpreted as creating a contractor-client relationship until the appropriate agreement has been accepted by the applicable parties.

Estimates, Inspections & Project Information

Requests submitted through our Site do not guarantee an appointment, inspection, estimate, project acceptance, pricing, or availability.

Any estimates, recommendations, timelines, or other project information may be subject to change based on property conditions, material availability, weather, insurance-related circumstances, changes in project scope, or other factors.

Final project terms will be governed by the applicable written estimate, proposal, contract, or service agreement between you and Calumet R&C LLC DBA Calumet R&C.

Intellectual Property Rights

Our Limited License to You

This Site and all materials available on the Site are the property of Calumet R&C LLC DBA Calumet R&C and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided primarily for your personal, non-commercial use.

You may not use the Site or materials available on the Site in a manner that infringes upon our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site.

You may download or print one copy of individual pages for your personal, non-commercial use, provided that all copyright and other proprietary notices remain intact.

Your License to Us

By voluntarily posting or submitting material to us, including comments, reviews, testimonials, photos, videos, or other content, you represent that you own the material or have obtained the necessary permissions to provide it.

Where permitted by law, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute such material for purposes related to our business, services, and marketing.

Disclaimers

The Site may contain links or references to websites operated by third parties. Our linking to a third-party website does not necessarily constitute an endorsement or sponsorship of that website or the information, products, or services offered through it.

The information provided through the Site is made available for general informational purposes. While we strive to provide accurate and current information, we do not warrant that all Site information will always be complete, accurate, or current.

To the fullest extent permitted by applicable law, the Site and its content are provided “as is” and without warranties of any kind, either express or implied.

Nothing contained on the Site supersedes the terms of a signed contract, estimate, proposal, warranty, or other written agreement between Calumet R&C LLC DBA Calumet R&C and a customer.

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Calumet R&C LLC DBA Calumet R&C, its affiliates, and their respective officers, directors, employees, representatives, and agents from claims, liabilities, damages, costs, and expenses arising from your violation of these Terms of Service or misuse of the Site.

Online Commerce

Certain sections of the Site may allow you to access products, services, financing options, payment services, or other offerings provided by third parties.

We are not responsible for the quality, accuracy, timeliness, reliability, availability, or other aspects of products or services independently provided by third-party vendors.

If you make a purchase or transaction through a third-party provider linked from the Site, information collected during that transaction may be subject to the third party’s terms and privacy practices.

Your participation in dealings with third-party vendors is between you and that third party. Calumet R&C LLC DBA Calumet R&C is not responsible for loss or damage resulting from transactions with independent third-party providers, except where otherwise required by law.

Registration & Passwords

If certain features of the Site require you to register or create an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

If you suspect unauthorized access or use of your account, please notify us at calumetrandc@gmail.com.

We are not responsible for loss or damage resulting from your failure to appropriately safeguard your account credentials, except as otherwise required by applicable law.

Prohibited Use

You agree not to use the Site:

• For unlawful or fraudulent purposes
• To interfere with the operation or security of the Site
• To attempt unauthorized access to our systems, accounts, or data
• To transmit malicious software, viruses, or harmful code
• To collect information about other users without authorization
• To impersonate another person or misrepresent your identity
• In any manner that violates applicable local, state, or federal law

Termination

We reserve the right to terminate or suspend access to the Site if we reasonably determine that you have violated these Terms of Service, misused the Site, or engaged in unlawful or inappropriate conduct.

Upon termination, you must cease unauthorized use of the Site and its content.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute arising from these Terms of Service or use of the Site will be handled in accordance with applicable law and any dispute-resolution provisions contained in a separate agreement between you and Calumet R&C LLC DBA Calumet R&C.

Changes to Terms of Service

We may update these Terms of Service periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

The latest version will be made available on our website with its effective date. Your continued use of the Site following the posting of updated Terms constitutes acceptance of those changes.

Contact Us

For questions regarding these Terms of Service, please contact:

Calumet R&C LLC DBA Calumet R&C
Phone: (972) 979-4609
Email: calumetrandc@gmail.com
Website: www.calumetrandc.com

By using our website and services, you acknowledge that you have reviewed and agree to these Terms of Service.