Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
• Property information necessary to provide roofing, repair, restoration, inspection, or related services
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries, estimates, and service requests
• Appointment and inspection details and preferences
• Project and service history
• Customer feedback and reviews
• Communications between you and Calumet R&C LLC DBA Calumet R&C

2. How We Use Your Information

We use collected data for:

• Providing and improving our roofing, repair, restoration, inspection, and related services
• Responding to inquiries and requests for quotes, estimates, or inspections
• Scheduling and managing appointments and projects
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, estimates, projects, services, and promotions
• Providing customer support
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Complying with applicable legal and regulatory requirements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages from Calumet R&C LLC DBA Calumet R&C related to our services, including appointment confirmations and reminders, inspection and estimate updates, project communications, customer support, and other important service-related updates.

Marketing or promotional text messages will only be sent when the appropriate consent has been provided.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• Consent to receive SMS messages is not a condition of purchasing goods or services.
• We maintain timestamped records of SMS opt-in actions where applicable.
• We comply with the Telephone Consumer Protection Act (TCPA) and all other applicable messaging laws and regulations.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a confirmation message, and no further messages will be sent unless you re-opt in.
• Opt-out requests are processed in accordance with applicable requirements.

Message Frequency & Content

• Message frequency varies based on your interactions with our business.
• Messages may relate to appointments, inspections, estimates, roofing or restoration projects, customer service, and other services you have requested.
• We do not send promotional or marketing content without the appropriate consent.

Help & Support

• Reply “HELP” for assistance or contact us at calumetrandc@gmail.com.
• Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Message delivery is subject to your wireless carrier’s network availability and policies.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted when necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing or promotional purposes.

We implement reasonable data protection measures designed to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information in limited circumstances, including:

Service Providers

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website hosting, and customer relationship management
• Contractors or subcontractors when reasonably necessary to perform services requested by you
• SMS aggregators, carriers, and providers solely for the purpose of delivering messages you have consented to receive
• Service providers are expected to maintain appropriate confidentiality and security protections

Legal Compliance

We may disclose information:

• If required by law, regulation, legal process, or governmental request
• In response to valid law enforcement requests or court orders
• When reasonably necessary to protect our rights, property, customers, employees, or others
• To detect, investigate, or prevent fraud, security issues, or unlawful activity

Business Transfers

Information may be transferred in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction. Where applicable, personal information will remain subject to appropriate privacy protections.

All categories described above exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes, excluding aggregators, carriers, and providers of text messaging services as necessary to facilitate the SMS program.

5. Data Security

We implement and maintain reasonable security measures designed to protect your personal information, which may include:

• Encryption or secure transmission of sensitive data
• Secure access controls and authentication mechanisms
• Security assessments, monitoring, and system updates
• Appropriate employee and contractor access restrictions
• Security procedures and employee training
• Breach response and notification procedures in accordance with applicable laws
• Secure backup and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Understand how visitors interact with our website
• Measure the effectiveness of our services and marketing

You may control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, update, or request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information regarding how we process your data
• Withdraw consent at any time for future communications where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 10. We may need to verify your identity before completing certain requests.

8. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for their privacy practices, security, or content and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected and processed by Calumet R&C LLC DBA Calumet R&C.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

The latest version will be available on our website with the effective date. For significant changes, we may provide additional notice by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Calumet R&C LLC DBA Calumet R&C
Phone: (972) 979-4609
Email: calumetrandc@gmail.com
Website: www.calumetrandc.com

By using our website and services, you acknowledge that you have reviewed this Privacy Policy.